I made a deposit of $200. I placed one bet with odds of 1.68, the bet won, and my balance became $336. I created a withdrawal request, but after a while it was simply rejected. Support in the chat is not responding.I am ready to change my review if my situation is resolved. In fact, I placed one bet before the start of the e-sports game.My account is verified; I previously sent all the documents, and they were accepted. What else do I need to do to withdraw my money?kyla111UPDATE:They simply closed my account, on which only ONE bet had been placed, and reset my winnings to zero, saying that I could only withdraw my deposit.I do not recommend placing bets here.The bet was clean, DOTA 2, Tidebound-Natus Vincere, placed before the game.+ Additionally requested video verification )Ha ha ha, that sounds funny.And what about the fact that my account was verified back in April-May? How did it pass verification if the country is subject to restrictions?Why, after checking my documents in MAY, did you not restrict me in everything as you have done now?Why are deposits, bets, casinos, and everything else available?

I've been waiting for almost 3 weeks for my redemption. I finally got my winnings today. 14 business days exactly. I give them 5 stars just because they didn't lie. I am gonna keep on playing with them

Onhe of the best casinos around! They have bonuses rewards (daily rewards) spin the megawheel daily! have tons of games and slots! very fair and fun casino. Fast withdraw too!!!STUMPY

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I have always sung the praises of this casino, and will continue to do so because they have one of nicest customer services teams of any organization I have ever encountered. THEY ROCK! This customer service team is fast, personable, relatable, efficient and seem to be good people all the way around. Heck, even in every instance where I have reached out to them for a request and was denied, they are always pleasant and NEVER message me with one of those HORRIBLE pre-written "It breaks my heart blah blah blah..." or "It just saddens me yadda yadda yadda..." like many other casinos. Or worse yet, they never deny you of your request AND THEN retort with "If you make a deposit of yackity schmackity lackity..." like the majority of their competitors. They simply make the gaming experience better, which puts this casino above the rest.WITH. THAT. SAID ...... someone needs to pull Victoria aside and have a little chit chat with her about where she works and how she needs to get on board with the rest of the employees. I'm not going to let the few interactions I have had with her yesterday spoil my view about this casino, thus the reason I still gave this casino five star, but seriously- one bad apple spoils the barrel. Perhaps she could shadow one of her colleagues like Hannah (a.k.a BESTIE), Michael, Benjamin, Alice, Adam, Antony, Ario, Samuel or anyone else who is a rockstar in their customer service department. And if that doesn't help to improve Victoria's skill, perhaps she should be promoted back to customer.